AI-powered transcription and analytics are transforming business conversations. Business communication has always generated value - whether through phone calls, support interactions, sales conversations, customer complaints or high-stakes negotiations. Each exchange carries insight, intent and opportunity, shaping relationships and directly influencing outcomes across the organ [...]
Hackers are becoming smarter at thwarting IP based security. Upgrade to Update 8A immediately. IP based SIP Trunk users are increasingly at risk of hacker attacks. Recently we have seen a surge in techniques and methods which can circumvent systems with loosely configured security. If you haven’t locked down your IP based SIP trunk for today’s environment your system is at risk [...]
Platform optimizations and better contact handling. Following a successful beta release, 3CX Android App V5.5 is now available for production. This version brings platform optimizations, improved contact handling and a range of usability, security and stability fixes across calling and the user interface. Recap on What’s New Contact Handling Improvements Contact management and [...]
Full iOS 26 support and better performance. Following a successful beta release, 3CX iOS App V5.5 is now available for production. This version brings full support for iOS 26, along with performance improvements, enhanced stability and a range of fixes across calling, messaging and contacts. Recap on What’s New Full Support for iOS 26 With official iOS 26 support, users can exp [...]
Web Client configuration and Team filter in the Panel. Following a successful beta release, 3CX Windows Softphone V5.5 is now available for production. This softphone release introduces improved extension management, enhanced configuration options and a range of stability and usability fixes across the app. Recap on What’s New Team Filter in the Panel A new Team filter has been [...]
Simplify creation of 3CX XML templates with our AI Prompt. We’ve prepared an AI Prompt for use with an AI Chat agent, designed to help create a CRM XML template for your CRM. It has been built and tested specifically using the Cursor application, using Claude Sonnet 4.6 as the model. You can download the CRM_Prompt.md file to try it out yourself. The video below shows how you c [...]
New Web Client, enterprise queue features and further AI improvements. V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue wher [...]
Cost-effective transcription now available for larger deployments. Following the release of Enterprise Plus Cloud Transcription for 8SC-32SC licenses, we’re continuing to expand availability to support larger systems. Initially introduced for small and mid-sized deployments, Enterprise Plus brought cost-effective, hardware-free, call transcription with bundled minutes to the cl [...]
Simple, reliable entry points to modern telephony. 3CX Basic Edition is now available, offering a clean and reliable entry point into the 3CX communications platform. Alongside it, we’re also introducing 4SC Basic Free, a free tier designed for very small deployments. Both paid and free tiers deliver voice communication without the complexity of advanced setups. It’s ideal for [...]
Deploying multiple 3CX MCUs and AI transcriber engines in a single LAN. When running multiple instances of services that require public-facing FQDNs and SSL certificates, managing the certificates can be a challenge. To provide meaningful examples of what can and what cannot be achieved, we will use a common scenario as a starting point, and then expand on how variations impact [...]
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