Firmware updates for Yealink & Snom. The latest IP Phone firmware updates for Yealink & Snom have been released, and are fully tested with V20. These updates come with a number of bug fixes. Please see the release notes for Yealink and Snom. Firmware Updates for V20 Yealink T4xU series: 108.87.0.22 T5x series: 96.87.0.22 T7x, T8x series: 185.87.0.37 T58W: 150.87.0.20 CP [...]
Platform optimizations, contact handling improvements and usability fixes. 3CX Android App V5.5 Beta (Build 16) introduces internal platform updates alongside a strong set of contact, calling and UI improvements. This release focuses on stability, compatibility and day-to-day usability enhancements. Read on for the full details. Platform & Stability Improvements This update [...]
Team filter in the Panel and Web Client configuration updates. 3CX Softphone V5.5 Beta (Build 1095) introduces improvements to extension management and configuration, alongside a strong set of stability fixes and usability enhancements. Read on for a breakdown of what’s new in this beta release. Team Filter in the Panel This beta release introduces a Team filter in the Panel, a [...]
Full iOS 26 support, performance improvements and stability fixes. The latest 3CX iOS App Beta introduces official support for iOS 26, ensuring full compatibility with Apple’s newest operating system. Alongside OS support, this release includes performance enhancements and a comprehensive set of calling, messaging and contact-related fixes. Read on for the full breakdown. Full [...]
Dual 2026 recognition for Call Center Software. We are proud to announce that 3CX has been recognized by the industry’s top authorities, earning 3CX a spot on the 2026 Capterra Shortlist and the Software Advice FrontRunners for Call Center software. These accolades are a direct result of our commitment to the global business community. Being recognized by both Capterra and Soft [...]
Guided installation of your WhatsApp SIP Trunk. 3CX V20 Update 8 now brings WhatsApp Inbound calls to your PBX, expanding on the messaging integration. Reach out to the millions of WhatsApp users worldwide by adding WhatsApp SIP Calling to your PBX - effectively giving callers the equivalent of FreePhone calling from anywhere on the globe. Your WhatsApp number set up as SIP Tru [...]
Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses. We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise h [...]
Smarter call handling, Agentic AI & compliance-ready transcription. Update 8 marks a major step forward in how 3CX applies AI to real-world call handling — with a strong focus on control, compliance and predictable costs. This release significantly expands AI-powered routing, screening and assistant roles across the platform, while introducing on-premise and private cloud t [...]
Hands-free automated installation for Windows Desktops. Attention System Administrators! Deploying the 3CX Softphone via Microsoft Intune allows IT admins to install the application on many devices simultaneously without manual intervention. We've prepared a document to guide you through the steps. From Manual to Automated Installation Deploying the 3CX Softphone via Microsoft [...]
Better tools for interop testing your VoIP provider accounts. Version 20 Update 8 introduces yet another great new feature with the VoIP Provider Checker for in-depth SIP trunk analysis. 3CX provides a comprehensive list of Supported SIP Trunk Providers. However, if you need to implement a different provider account, the VoIP Provider Checker built into 3CX is an excellent tool [...]
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