How to build a high-performance transcription rig in-house. In the current ecosystem - defined by advancements in artificial intelligence - technology-focused businesses are increasingly and aggressively pursuing the integration of AI into their operations. Some chose to outsource their AI workloads, either by sending their data directly to organizations like OpenAI for data pr [...]
How to fit your Agents into the correct OpenAI usage Tier. Once you’ve set up an AI Agent, typically one of its tasks is to understand the caller's intent, and transfer the call to an appropriate extension. The caveats - your AI Agent must have access to the OpenAI service and must not be restricted by rate limits. If your AI Agent hits a rate limit, the caller will not get a r [...]
From IVR menus to intelligent communication layers. As we explored in a previous blog, communication platforms are beginning to act less like tools and more like digital colleagues. There was a time when every organization had a receptionist. They answered calls, transferred conversations, took messages and maintained an overview. Then came the IVR. “Press 1 for Sales, Press 2 [...]
Firmware update fixing key security issues in Fanvil firmware. A new interop firmware update (v2.12.25.6) for the Fanvil X series IP phones was provided by Fanvil. According to Fanvil, this firmware includes important security fixes and stability improvements. Following successful interop verification, the update has been made available. For further details, please contact Fanv [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
Register now to find out what’s new. With V20 Update 8 Final now released, we’re hosting a webinar to walk you through the key additions and improvements included in this update. Join us for a focused session covering the most important features, including: 3CX AI Agents New Boss-Secretary call handling mode On-Prem Transcription Departmental Phonebooks We’ll also highlight oth [...]
For V20 U4-U7 users free transcription beta will be discontinued on Monday. As per our earlier blog announcement, 3CX Cloud Transcription for Update 7 and earlier will be discontinued approximately one month after Update 8 Final, ensuring a clean transition to the new transcription architecture. As we reach this milestone next week, from Monday March 9 onwards, if you’re on V20 [...]
We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]
Security is not optional and when it comes to VoIP systems, prevention is everything. Some of our most popular blogs on call fraud, scam calls and PBX security have now been fully updated to reflect the latest 3CX V20. These guides have helped many businesses to understand: How call fraud happens How to prevent toll fraud How to block spam and scam calls How to configure their [...]
The market is changing faster than many partners realize. Telephony is no longer a differentiating technology. It has become infrastructure - just like electricity, internet, or WiFi. Customers expect it to work. Period. In our previous blog, we described how the traditional PBX is evolving into an AI-driven communications platform. But when the platform evolves, something else [...]
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