Today’s customers demand that a call center provide rapid and satisfying answers to their calls -- and they expect this at any time. This is the great challenge call centers are facing: First-call resolution is unquestionably the single most important issue for achieving customer satisfaction, as research by management consultancy Ascent Group shows. “...80% first contact resol [...]
There’s no question that demand for Unified Communications (UC) is rising rapidly- Deloitte’s recent study showed it’s happening all over the world. This gives resellers a terrific opportunity to drive revenue, the study shows, because businesses are desperately seeking the low-investment productivity boost that UC provides, the study shows. But resellers have to get up close a [...]
The move to Unified Communications by businesses around the world is unstoppable, according to an April 2016 study by Credence Research -- workers are increasingly demanding packaged mobile solutions, and that demand will grow steadily through 2022. The desktop softphone or smartphone app which enables calling direct from the device, is becoming an increasingly favored choice f [...]
Managing incoming calls efficiently requires powerful and easy-to-use tools. As traffic grows intense, administrators often find themselves caught up dealing with call transfers and queues while traffic builds and builds. But it’s a snap to handle any level of traffic with 3CX’s Switchboard, which makes it easy to monitor statuses and to answer or transfer calls. The Switchboar [...]
How can you keep a close eye on the people you work with directly? How can you know whether they’re tied up or able to take a call or join a discussion? Whether the company is big or small, we all work with a particular group of close collaborators - a relatively small number of people who have the most input on what we do. The Busy Lamp Field (BLF) panel on your 3CX softphone [...]
LONDON, UK and LONG ISLAND CITY, NY, USA -- 3CX, developer of next-generation software-based Unified Communications solution, has enabled Mana Products to step up to cutting-edge call management, total mobility, and low-cost scalability. The Long Island City-based Mana Products is the world’s leading contract and private label cosmetics manufacturer, creating color cosmetics, s [...]
Does hunting down telephone numbers and keying them in take up too much of your valuable time? Are you tired of fiddling with buttons on your phone to transfer calls, or to send a call to voicemail? Why not make connections faster? Make all your calls, answer calls, make transfers, or put calls on hold using the Hot Keys feature that’s part of 3CX’s Unified Communications solut [...]
LONDON, UK and LIMASSOL, CYPRUS, 16 MAY, 2016 – 3CX, developer of next-generation software-based Unified Communications solution, has enabled MyMall Limassol to step up to cutting-edge call management and to boost productivity with integrated CRM applications and Unified Communications. MIM Services Ltd., based in Limassol, Cyprus, is the management company for MY MALL, the lar [...]
3CX Distributor, Göztür Anonim Şirketi, is organizing a free Advanced Training day for 3CX Partners in Istanbul, Turkey on the 2nd of June. This 3CX Advanced Training Workshop is open to all active 3CX Partners who have successfully achieved 3CX Certified Pro / Partner status and/or who have already successfully deployed commercial licences of 3CX. Training is aimed at pre-sale [...]
This integration is no longer available 3CX and Exact natively integrate to offer a boost in productivity and efficiency within the workplace LONDON, UK & FRANKFURT, GERMANY, 12 MAY 2016 - 3CX, developer of next-generation software-based Unified Communications solution and Exact Software Germany GmbH announce the successful integration between 3CX’s PBX and Exact Cloud Solu [...]
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