Sofia Neroda, Partner Development Manager at Grafana Labs, co-authored this post. 3CX provides a robust, flexible IP PBX platform used by organizations of all sizes to power their contact centers. It offers detailed call activity, agent performance metrics, and operational insights — all of which become even more powerful when visualized. To that end, we are delighted to introd [...]
Auto IP Phone provisioning and timing info for call transcripts in stereo mode. Following the successful ALPHA, BETA and BETA 2 releases, we are now releasing a Release Candidate for V20 Update 8. This RC focuses on improving IP phone provisioning and making AI-generated call transcripts easier to follow, building on the features introduced in earlier releases with who said wha [...]
Firmware update fixing key security issues in Fanvil firmware. A new interop firmware update (v2.12.22.2) for the Fanvil X210-V2 IP phone was provided by Fanvil. According to Fanvil, this firmware includes important security fixes. Following successful interop verification, the update has been made available. For further details, please contact Fanvil Support or visit the Fanvi [...]
3CX Basic Edition: Modern, Reliable, No-Frills Telephony The new Basic Edition is engineered for organizations seeking a rock-solid, core phone system that prioritizes reliability, security and manageability - without the complexity of advanced features like AI or full CRM integration. It's the perfect choice for users who need dependable voice communication above all else. Key [...]
Upgrade to 3CX V20 and keep your apps connected. Following our V18 End of Support announcement, as of now, support for 3CX Version 18 has officially stopped and the Android, iOS, and Windows Softphone will no longer connect to systems still running V18. This means push notifications, mobile and desktop app connectivity, updates and official fixes are no longer available for thi [...]
3CX Enterprise Plus powerful call transcription in 8SC or 16SC. We're thrilled to announce a new addition to our 3CX lineup: 3CX Enterprise Plus! This exciting new edition is designed to make advanced call transcription accessible and affordable, especially those with smaller installations most suited to 8SC and 16SC licenses with up to 80 users. For too long, high-quality call [...]
Marking a decade of collaboration and continued support in 2025. 3CX is pleased to continue its support of Let’s Encrypt as a Silver Sponsor for the tenth consecutive year. Our collaboration began in 2016 and over the last decade we have continued to support the project as it expanded secure, automated certificate issuance across the internet. How 3CX Uses Let’s Encrypt 3CX is [...]
Expanding AI with knowledge sources, PA call handling and Boss-Secretary updates. Update 8 BETA 2 builds directly on the previous ALPHA and BETA releases. In this update, we introduce knowledge sources, the new AI Personal Assistant role, Boss-Secretary improvements, an additional voicemail delivery option and the new Enterprise Plus edition. Read on to learn everything in BETA [...]
Boss-Secretary support and updates to SDK for Jabra and Yealink. Hot on the heels of the successful BETA 2 release, we’re rolling out Beta 3 of the 3CX Windows Softphone V5.4. Next stop - final! Read below for more information. Boss-Secretary Support With the release of Version 20 Update 8 Beta, the Windows Softphone now includes support for the new Boss-Secretary feature. Once [...]
Boss-Secretary support and other fixes. With a successful iOS BETA 2 release, we’re moving forward with BETA 3 of the 3CX iOS App. The final release is coming up next! Here’s a quick look at what’s included. Boss-Secretary Support Following the release of Version 20 Update 8 Beta, the iOS app now includes support for the new Boss-Secretary feature. Once a user is configured wit [...]
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