Phone System / PBX

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3CX Programmable Extensions let developers create AI agents that handle live calls through the 3CX Phone System.3CX Agentic Call Control is a set of ready-made code examples for building those AI agents. Each example connects a Programmable Extension to a realtime AI provider such as OpenAI, xAI, Ge...

Using Zoho Email With 3CX

28 August 2026

Zoho strongly recommends that you set up Two-Factor Authentication on email accounts for safety and security purposes. With 2FA enabled, you will need to set up a dedicated App Password in Zoho to send 3CX emails through Zoho Mail's SMTP service.Generate a Zoho application-specific passwordLog in to...

System email keeps important PBX messages moving, from alerts and reports to invitations, password resets and user welcome emails. The new SendGrid option in Version 20 Update 10 gives organizations that already use the service a clear, purpose-built setup path in 3CX.Instead of starting from the ge...

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Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alert...

Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includ...

Optimization strategies for effective deployment of the 3CX Customer Service AI agent. The 3CX Customer Service AI Agent in V20 Update 10 can answer r...

Update 10 makes AI call summaries more useful by adding notes and action items. A call summary should tell you more than just what was said. With V20 ...

Here's how to choose the hardware for your AI Server in V20 U10. The performance of the 3CX AI Server can be measured in several ways. However, the tw...

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