This article describes how to setup Microsoft Exchange 2007/2010 server as a Unified Messaging Server and configure 3CX Phone System to use it for voice mail and auto attendants. Information on how to do this with Microsoft Exchange 2013 can be found here.
This guide has been tested with the following components: Exchange 2007 SP1 RU8 and Exchange 2010 RTM. This guide is for 3CX Phone System version 8.0 and above. Please make sure to not install 3CX Phone System on the same machine as the MS Exchange Server.
Step 1: Exchange Configuration
Exchange integration is not available in the free version of 3CX Phone System. Exchange Server 2007/2010 must be installed with “Unified Messaging Role” enabled. For SBS 2008 you need premium user licenses to enable UM for the users.
Figure 1:Main Exchange Server Setup
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Figure 2: Creating a UM Dial Plan
Start up the Exchange Management Console. Click on Microsoft Exchange / Organization Configuration / Unified Messaging / UM Dial Plans and create a new Dial Plan. Important: Select the same number of digits for extension numbers as you have configured in 3CX Phone System. Name the Dial Plan “3CX Dial Plan”.
Figure 3: Adding Subscriber Access. After creating the Dial Plan open the “3CX Dial Plan” and go to “Subscriber Access” and add 999 (in a 3 Digits installation) to it. This is only mandatory for Exchange 2010 but don’t harm on 2007 to make the access point clear..
Figure 4: Register the Dial Plan
Register the dial plan for Unified Messaging. Go to Microsoft Exchange / Server Configuration / Unified Messaging and click on “Select Server”. Right click and select Properties / UM Settings. Click “Add” and choose “3CX Dial Plan”.
Step 2: Create Unified Messaging IP Gateway
Figure 5: New UM IP gateway
Go to Microsoft Exchange, Organization Configuration, Unified Messaging, UM IP Gateway. Enter the IP address of the 3CX Phone System Server and select the dial plan you just created. Automatically the Exchange adds a “3CX Dial Plan Default Policy” which will be applied to the UM server. These can be changed according to the company requirements.
Figure 6: Default Policy Properties
Figure 7: Enable Unified Messaging in User’s Mail Boxes
Enable unified messaging on the Exchange user’s mailboxes in order to receive voice mail. Select the user’s mailbox, right-click and click on ‘Enable Unified Messaging’.
Choose the “3CX Dial Plan Default Policy” and enter a valid PIN that matches the Default policy requirements. (This PIN number is for exchange authentication and has no relation with the Voice Mail pin number set in 3CX Phone System.)
Enter the extension number for this user. In this example the user “user No1” will have the extension number of 100.
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Step 3: Configuring 3CX Phone System
Go to the 3CX Management Console and click on the Settings node / Advanced / and click on the “MS Exchange” tab.
Figure 9: Exchange is Enabled in 3CX Phone System and will Send All Traffic to the Exchange Server.
Enable the feature, and enter the IP and port of the machine running the Exchange Server 2007/2010 Unified Messaging Role. After applying this configuration, all voicemail calls will be handled by exchange. All voicemail messages will be stored in Exchange.
Additional Information: If you prefer to use Exchange auto attendants rather than 3CX Phone System auto attendants, you can do this as follows:
Create a Digital Receptionist on 3CX Phone System and check the option “Redirect to MS exchange”.
After go to the Exchange server and create a UM Auto Attendant using Exchange Management Console (Microsoft Exchange/Organization Configuration/Unified Messaging/UM Auto Attendants).
Figure 11: New UM Auto Attendant
Select the dial plan you previously created for the voice mail integration. Specify the extension number of the Digital receptionist pre-created in 3CX in the Extension numbers section and click on Add. Select the check box “Create auto attendant as enabled” and click on New. The Exchange Auto Attendant is configured.
Known Exchange Limitations:
- Exchange 2007 UM does not support MWI (Message Waiting Indicator).
- Exchange 2010 UM does support MWI (Message Waiting Indicator) must be set up accordingly in the handset.
- Exchange will not play music on hold when it transfers a call from an auto-attendant to an extension.
Are there any advantages of using Microsoft Exchange as Auto Attendant instead of the Digital Receptionist in 3CX?
The Exchange server is having troubles letting 3CX know that the MWI indicator should be switched on for an extension. The events logged in Exchange are :
An error occurred while sending MWI notification ’1/4 (unread/read)’ for mailbox ‘user1(f3e478e3-5b11-417e-a3c6-36e06786e9d2)’ associated with UM extension ’406′. The target selected was ‘My-3cx’. A different target will be attempted. Additional information: Microsoft.Exchange.UM.UMCommon.MwiTargetException: An error occurred while attempting to deliver an MWI message using target Zoe-PB-0001. —> Microsoft.SpeechServer.SipPeerException: A SIP NOTIFY message has failed. —> ResponseCode=405 ResponseText=Method Not Allowed
Microsoft.Rtc.Signaling.FailureResponseException: The requested operation failed.
at Microsoft.Rtc.Signaling.SipAsyncResult.ThrowIfFailed()
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult asyncResult)
at Microsoft.Rtc.Signaling.RealTimeEndpoint.EndSendMessage(IAsyncResult asyncResult)
at Microsoft.SpeechServer.Core.TelephonyManager.SendNotifyMessageCallback(IAsyncResult result)
— End of inner exception stack trace —
— End of inner exception stack trace —
followed by event :
The Unified Messaging server failed to deliver the MWI notification ’1/4 (unread/read)’ for the UM-enabled mailbox ‘User1(f3e478e3-5b11-417e-a3c6-36e06786e9d2)’ associated with UM extension ’406′. Additional information: Microsoft.Exchange.UM.UMCommon.MwiNoTargetsAvailableException: There are no more targets available to send an MWI message for user User1
Any ideas ?
Best Regards,
Gerry
reg. Exchange 2010 and MWI. You have to set the WMI in the Phone to look at the exchange status and not more to the 3CX PBX.
I will relook into it and see if we can make a way that you dont have to change the Phones to a new MWI Server.
Plz open a ticket at support.3cx.com and ask for Stefan in it.
Thx