New Web Client, enterprise queue features and further AI improvements. V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue wher [...]
Cost-effective transcription now available for larger deployments. Following the release of Enterprise Plus Cloud Transcription for 8SC-32SC licenses, we’re continuing to expand availability to support larger systems. Initially introduced for small and mid-sized deployments, Enterprise Plus brought cost-effective, hardware-free, call transcription with bundled minutes to the cl [...]
Simple, reliable entry points to modern telephony. 3CX Basic Edition is now available, offering a clean and reliable entry point into the 3CX communications platform. Alongside it, we’re also introducing 4SC Basic Free, a free tier designed for very small deployments. Both paid and free tiers deliver voice communication without the complexity of advanced setups. It’s ideal for [...]
Deploying multiple 3CX MCUs and AI transcriber engines in a single LAN. When running multiple instances of services that require public-facing FQDNs and SSL certificates, managing the certificates can be a challenge. To provide meaningful examples of what can and what cannot be achieved, we will use a common scenario as a starting point, and then expand on how variations impact [...]
How to build a high-performance transcription rig in-house. In the current ecosystem - defined by advancements in artificial intelligence - technology-focused businesses are increasingly and aggressively pursuing the integration of AI into their operations. Some chose to outsource their AI workloads, either by sending their data directly to organizations like OpenAI for data pr [...]
How to fit your Agents into the correct OpenAI usage Tier. Once you’ve set up an AI Agent, typically one of its tasks is to understand the caller's intent, and transfer the call to an appropriate extension. The caveats - your AI Agent must have access to the OpenAI service and must not be restricted by rate limits. If your AI Agent hits a rate limit, the caller will not get a r [...]
From IVR menus to intelligent communication layers. As we explored in a previous blog, communication platforms are beginning to act less like tools and more like digital colleagues. There was a time when every organization had a receptionist. They answered calls, transferred conversations, took messages and maintained an overview. Then came the IVR. “Press 1 for Sales, Press 2 [...]
Firmware update fixing key security issues in Fanvil firmware. A new interop firmware update (v2.12.25.6) for the Fanvil X series IP phones was provided by Fanvil. According to Fanvil, this firmware includes important security fixes and stability improvements. Following successful interop verification, the update has been made available. For further details, please contact Fanv [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
Register now to find out what’s new. With V20 Update 8 Final now released, we’re hosting a webinar to walk you through the key additions and improvements included in this update. Join us for a focused session covering the most important features, including: 3CX AI Agents New Boss-Secretary call handling mode On-Prem Transcription Departmental Phonebooks We’ll also highlight oth [...]
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