For V20 U4-U7 users free transcription beta will be discontinued on Monday. As per our earlier blog announcement, 3CX Cloud Transcription for Update 7 and earlier will be discontinued approximately one month after Update 8 Final, ensuring a clean transition to the new transcription architecture. As we reach this milestone next week, from Monday March 9 onwards, if you’re on V20 [...]
We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]
Security is not optional and when it comes to VoIP systems, prevention is everything. Some of our most popular blogs on call fraud, scam calls and PBX security have now been fully updated to reflect the latest 3CX V20. These guides have helped many businesses to understand: How call fraud happens How to prevent toll fraud How to block spam and scam calls How to configure their [...]
The market is changing faster than many partners realize. Telephony is no longer a differentiating technology. It has become infrastructure - just like electricity, internet, or WiFi. Customers expect it to work. Period. In our previous blog, we described how the traditional PBX is evolving into an AI-driven communications platform. But when the platform evolves, something else [...]
Secure your Windows Servers' outbound connections. Configure your Windows Server to use more secure ciphers and protocols for outbound HTTPS connections. If your Windows Server is kept at default TLS client settings, it can prefer to initiate TLS1.0 client connections instead of TLS1.3. Why is TLS1.0 Insecure? This matters because TLS1.0 can negotiate protocols that are conside [...]
Restoring encrypted connectivity after an auto-renewal failure. For all 3CX-provided FQDNs, SSL certificates are configured to be automatically updated. This ensures that your 3CX remains secure, auto-renewing well before expiry. However, if for some reason your 3CX system is unable to reach out to trigger and complete the auto-renewal, you will have to force the renewal. Follo [...]
How business communication is really changing in 2026. For many years, business telephony was little more than a basic utility. It worked — or it didn’t. Calls came in, were forwarded, ended up in a queue or voicemail. Functional, but passive. That era is over. With the rise of AI, communication is shifting from a reactive infrastructure to an active participant in business pro [...]
Background information for configuring SSL Certificate files correctly. We regularly see questions about error messages relating to SSL certificate issues - typically that your certificate is not trusted. In most cases, the root cause is that the certificate file contains only your server's certificate. Keeping your Certificate Safe When you receive your certificate files, you [...]
Firmware updates for Yealink & Snom. The latest IP Phone firmware updates for Yealink & Snom have been released, and are fully tested with V20. These updates come with a number of bug fixes. Please see the release notes for Yealink and Snom. Firmware Updates for V20 Yealink T4xU series: 108.87.0.22 T5x series: 96.87.0.22 T7x, T8x series: 185.87.0.37 T58W: 150.87.0.20 CP [...]
Platform optimizations, contact handling improvements and usability fixes. 3CX Android App V5.5 Beta (Build 16) introduces internal platform updates alongside a strong set of contact, calling and UI improvements. This release focuses on stability, compatibility and day-to-day usability enhancements. Read on for the full details. Platform & Stability Improvements This update [...]
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