Includes voicemail transcription previews, number blocking and SMS country‑code restrictions. Following the beta release of iOS App V5.3, the app is now officially released for production use. This update delivers improved voicemail visibility, better call controls and reinforced SMS policies. Please note: the features mentioned below are only supported with Version 20 Update 7 [...]
Templates for Google Sheets & Excel from CSV call logs. A 3CX employee has created a prototype tool to help users generate visual reports from their PBX call log data in Microsoft Excel or Google Sheets. You’ll recall, the CDR system has been rewritten to improve data handling and support larger deployments. Larger deployments will offload to an external database and use Gr [...]
Improved data transfer for quicker call center and call audio metrics. Last week's V20 U7 ALPHA had a strong focus on system management for admins. We're following up with the BETA release, which adds a new Supervisor role, as well as faster offloading of call recordings for speedier call center system and call audio metrics. Read on to learn more! ALPHA Release Recap Update 7 [...]
How to identify and report phishing emails claiming to be from 3CX. 3CX has identified recent phishing attempts targeting partners by impersonating members of the 3CX accounting department. These emails use deceptive tactics to appear legitimate, including mimicking branding, language and known contact names. Summary of the Issue The fraudulent emails are not from 3CX. Their go [...]
This beta introduces several updates focused on visibility, control and usability. A new Beta update is available for the 3CX Softphone for Windows. This version includes general improvements, along with new features available from Version 20 Update 7, such as voicemail transcription previews, number blocking, and SMS restrictions based on country codes. Read on for more. Trans [...]
This beta introduces several updates focused on visibility, control and usability. The Beta release of 3CX Android App V5.3 is now available. There’s some general improvements along with new features available from Version 20 Update 7, including voicemail transcription previews, number blocking, and SMS restrictions based on country codes. Read on for more. View Transcription S [...]
This beta introduces several updates focused on visibility, control and usability. A new Beta of the 3CX iOS App V5.3 is now available for testing. This version includes general improvements, along with new features available from Version 20 Update 7, such as voicemail transcription previews, number blocking, and SMS restrictions based on country codes. Read on for more. View T [...]
System health monitoring natively within the 3CX platform. Update 7 Alpha, coming hot off the heels of the successful Update 6 Final release, delivers several major improvements for system administration. Amazon AWS S3 buckets are now included for remote storage. 3CX System Watcher assists Admins in actively monitoring core 3CX services and system metrics. For data offloading, [...]
CSR, Tech Support and Sales teams are on holiday from 11-15 August 2025. 3CX will observe a brief shutdown period from Monday 11 to Friday 15 August 2025. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. This applies to all channels of communication, including phone, email and ticketing systems. For an [...]
Another year as a trusted choice for enterprise communications. 3CX has been listed on several highest-rated and most popular software charts for the following software categories, released this year: 2025 Capterra Shortlist for VoIP 2025 Capterra Shortlist for Call Center 2025 Capterra Shortlist for Telephony 2025 Software Advice FrontRunner in Call Center Such recognition hig [...]
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