Next step in Update 7 with stability-focused fixes. Following the successful Alpha and Beta releases of Version 20 Update 7, we are now releasing the Release Candidate. This build focuses on stability and addresses issues reported by the community, support and QA teams. Amazon AWS S3 Support for Remote Archiving Archiving recordings and chats off instances is important to keep [...]
Security hardening and performance improvements. We’ve released new updates for the 3CX Live Chat (v6.0.39) and 3CX WordPress plugin (v10.0.17), bringing a major framework upgrade and important security improvements. Read on to learn more! Live Chat Updated to Vue 3 Framework This release updates Live Chat to the Vue 3 framework, eliminating several known Vue 2 CVEs and ensurin [...]
Voicemail transcription, number blocking and SMS restrictions. Following the BETA release, the Windows Softphone V5.3 is now available for production use. This update introduces voicemail transcription snippets, number blocking from chat or call history and extended SMS country code restrictions. Please note: the features mentioned below are only supported with Version 20 Updat [...]
Voicemail transcription snippets, number blocking and SMS restrictions through your Android phone. Following the beta release, the Android App V5.3 is now available for production use. This update brings with it smarter voicemail handling, better control over unwanted calls and chats and consistent SMS restrictions across your system. Please note: the features mentioned below a [...]
Includes voicemail transcription previews, number blocking and SMS country‑code restrictions. Following the beta release of iOS App V5.3, the app is now officially released for production use. This update delivers improved voicemail visibility, better call controls and reinforced SMS policies. Please note: the features mentioned below are only supported with Version 20 Update 7 [...]
Templates for Google Sheets & Excel from CSV call logs. A 3CX employee has created a prototype tool to help users generate visual reports from their PBX call log data in Microsoft Excel or Google Sheets. You’ll recall, the CDR system has been rewritten to improve data handling and support larger deployments. Larger deployments will offload to an external database and use Gr [...]
Improved data transfer for quicker call center and call audio metrics. Last week's V20 U7 ALPHA had a strong focus on system management for admins. We're following up with the BETA release, which adds a new Supervisor role, as well as faster offloading of call recordings for speedier call center system and call audio metrics. Read on to learn more! ALPHA Release Recap Update 7 [...]
How to identify and report phishing emails claiming to be from 3CX. 3CX has identified recent phishing attempts targeting partners by impersonating members of the 3CX accounting department. These emails use deceptive tactics to appear legitimate, including mimicking branding, language and known contact names. Summary of the Issue The fraudulent emails are not from 3CX. Their go [...]
This beta introduces several updates focused on visibility, control and usability. A new Beta update is available for the 3CX Softphone for Windows. This version includes general improvements, along with new features available from Version 20 Update 7, such as voicemail transcription previews, number blocking, and SMS restrictions based on country codes. Read on for more. Trans [...]
This beta introduces several updates focused on visibility, control and usability. The Beta release of 3CX Android App V5.3 is now available. There’s some general improvements along with new features available from Version 20 Update 7, including voicemail transcription previews, number blocking, and SMS restrictions based on country codes. Read on for more. View Transcription S [...]
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