3CX Phone System v14: Technical Preview

Cloud PBX: 3CX Phone System v1. Download the free trial and check it our yourself.The next major release of 3CX Phone System is upon us! Our R&D team has done it again and delivered a groundbreaking release: Cloud ready and packed with innovative features and improvements.

Of special interest to partners and hosters are the new hosted PBX features in 3CX Phone System 14. The old 3CX Cloud Server is gone and is now integrated into the main installation, allowing you to choose to install v14 as a standard on premise server or as a Virtual PBX server for up to 25 instances on one machine. Setup and management of virtual PBX instances can now be done via the 3CX ERP portal or via an API. Compete with  other hosted PBX vendors with a better and more feature rich platform, whilst retaining control of customer data and your choice of SIP trunks.

The new features at a glance:

  • Integrated Virtual PBX Server option
  • Completely redesigned Android client
  • New iPhone client with integrated tunnel (pending release on appstore)
  • All clients: much faster response rate to calls due to push architecture
  • All smartphone clients: reduced battery usage
  • In built failover functionality
  • Scheduled Backup & Restore
  • Voice mail retention policies
  • Space saving voice mail and recording file formats
  • New reporting engine with scheduled reports by email
  • Support for Office 365 contacts
  • Many new SIP Trunk providers added

Download Links and Documentation for v14
Download 3CX Phone System v14 Technical Preview: http://downloads.3cx.com/downloads/3CXPhoneSystem14.exe
Download 3CXPhone for Android Client
Download 3CXPhone for Windows Client
Download 3CXPhone for Mac Client – Not available yet, will be released in coming weeks. 
Download 3CXPhone for iOS Client – Pending approval of Appstore, imminent
Download 3CX Session Border Controller for Windows
Admin manual v14: See Section 8 ‘Deploying 3CX Phone System as a Virtual PBX Server’

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  1. Maarten van Kaam

    Will it be possible in the official release to deploy a customer in the cloud version with 32 sim calls? Or will the 16 SC be the max to activate on the new cloud server.

    And do you maybe have the pricing and licensing model available? or when will it be available.

    I have some customers that I have to decide for which version to deploy and the must be running in september. So whicht choice should I make: the 12,5 or the v14?

    July 1, 2015 at 7:02 pm
    • We recommend that for 32 sim calls you either deploy in private cloud/dedicated server or on premise. That said all key types will activate on a 3CX v14 install whereever it is installed. Timed licenses (i.e. monthly) will only be available up to 16 sim calls. I suggest to deploy v14 going forward as it really is the latest and greatest and very stable.

      July 2, 2015 at 7:39 am
    • Maarten van Kaam

      Thank you for your reaction.

      I just installed the test/beta version on our test environment and when I choose to implement the virtual based installation (Cloud Solution), and then create a tenant on the server itself, it automatically assigns it as tenant nr 9. Can You decide in the normal release which tennant number to implement (with the according port schedule) or is this a normal operation?

      Thanks again!

      July 2, 2015 at 9:19 am
  2. Robert

    Option to configure push for Apple is greyed out in the v14 technical preview

    July 2, 2015 at 3:33 am
  3. Chris Dixon

    Just downloaded V14 to take an early peak at, all looks good but I no longer seem to be able to give the Management access to just the /reports area. They use it to find call recordings, how are they supposed to do that now?

    July 2, 2015 at 5:25 pm
    • Charalambos Eleftheriou

      Hi Chris, you can set up reports to be emailed to the people that require them. Reports can be automated and scheduled to run daily, weekly on specific days. Set them up once and let them run.

      July 3, 2015 at 7:16 am
    • Chris Dixon

      Err thanks for the response but that does not actually help the problem I just mentioned… As per my original statement, my Management team use the old reports website to find and listen to old call recordings. In the new version this critical feature appears to be removed (it is practically the only reason we got 3CX as it had a built in way to find and listen back to calls). So my management need a way to easily look back through multiple extensions calls to find who made a call and then to listen to it back. How does do I do this in version 14?

      July 3, 2015 at 11:09 am
    • Charalambos Eleftheriou

      Hi, reports have changed and now we send reports via email. To download recordings you can download them from the recordings management in the management console. You can delegate access to the management console so that managers can access and download recordings directly.

      July 3, 2015 at 12:40 pm
    • Chris Dixon

      Thanks again for the reply. Sorry if I am missing something but how do they search it? Under “Settings -> Recordings management” it is just a list of files?

      July 3, 2015 at 1:45 pm
    • Charalambos Eleftheriou

      Hi Chris, The list is based on extensions, Under which are the recordings. There is no other way to search.

      July 3, 2015 at 3:27 pm
    • Chris Dixon

      Hm ok that is a huge, huge problem for us then. We rely on the search facility in the current reports area daily so it is ripping out one of the key features without a suitable replacement. Sorting by extension isn’t really enough when you have hundreds of calls to search through so we really do need more than that. Can I suggest that you leave the reports site in until the new way has feature parity? We have no objection to change and I can see why you would want to add reports by email but really new features should be as good as the old ones before you remove the old ones. I’d really appreciate it if you could give this consideration otherwise we are going to be stuck on 12.5 .

      July 3, 2015 at 5:23 pm
    • Hi Charalambos/Nic

      I would have to agree with Chris. We are administrating call centres who have multiple departments pulling different types of reports, on demand. I see where 3cx is going with this but it just cant work in a large environment, well it can it just frustrates the process waiting for a mail to be sent to you and not getting to see the report on demand. It would be better for the end user to pull reports as in V12.5 so multiple users can log in and get what they need right in front of them.

      We were hoping V14 would have a huge improvement in call centre stats and reports, and with this change I feel the system is definitely going forward but the reporting backwards. Please add the scheduled reports on the old interface.

      Kind Regards

      July 9, 2015 at 2:53 pm
    • Whether the reports are shown on the screen or emailed after creation really has no bearing on the size of deployment. In any case, report generation is now done as a back ground process and will be sent by email when done.

      July 9, 2015 at 5:53 pm
    • Chris

      Hi Nick,

      July 13, 2015 at 2:57 pm
  4. Simon Bateman

    Hi guys has the restriction gone for sidecars i know on the last cloud version a lot of provisioning files were missing.

    July 2, 2015 at 6:17 pm
    • Hi Simon, Reports are no longer access via the web console but are configured and then either run once or scheduled and sent by email…

      July 2, 2015 at 6:22 pm
    • Simon Bateman

      Hi Nick

      Did you have a moment then i was asking about provisioning template not reports

      July 2, 2015 at 8:30 pm
    • Simon Bateman

      Will 3CX be bringing out a bulk licencing structure for the Hosted version it would be great to buy 100SC and the spread those across all your hosted instances.

      July 2, 2015 at 8:33 pm
    • Hi Simon, Sorry i need to wait for my collegues re the question on sidecars. What is for sure is that v14 the template support is identical to the on prem version. What works on premise works in the cloud (providing phone supports it) If the template works on v12.5 it will surely work in the cloud on v14. Having said that i am not sure about side cars and their templating. So have to wait for my collegue to answer your comment, hang on a bit more :)

      July 3, 2015 at 7:19 am
    • Charalambos Eleftheriou

      Hi Simon, sidecars are fully supported.

      July 3, 2015 at 9:06 am
  5. Paul

    Where can we find the 3CX V14 Admin manual??? Any link on this site still refers to the 12.5 and we have v14 installed but cannot find the management console how to actually manage it.
    Any thoughts would be appreciated.

    July 3, 2015 at 7:16 pm
    • Charalambos Eleftheriou

      Hi Paul, The manual will be available very soon. In the meantime if there is anything specific i can help you with please let me know.

      July 4, 2015 at 9:29 am
    • Paul

      Thanks Charalambos for your reply.
      Do you know of a date when we can expect the v14 manual?. We’re just trying to review the installation and noticing significant differences between 14 and 12.5 so the admin manual would be helpful… Thank you.

      July 7, 2015 at 8:42 pm
    • Charalambos Eleftheriou

      Hi Paul, I don’t have an exact date for the manual release, but it should be within the next few days.

      July 8, 2015 at 9:17 am
    • Paul

      Ok, thank you. I had also emailed 3CX last week and just got response with links to the v14 manual and installation etc. That would be very helpful going forward.


      July 8, 2015 at 6:54 pm
  6. Zwe

    I have a problem with apps and I tested in different devices, once I push the 3cx phone screen to the background the phone deregisters, Am Ii some

    July 14, 2015 at 9:52 pm
    • @Zwe – this is by design – All applications that follow battery saving standards work like this. iOS Developers must responsibly suspend the application when the home button is pressed. This is the standard procedure when you press the home button.

      July 15, 2015 at 9:04 am
    • Hello I am in Brazil, and I am also facing the same problem. When I install the app for android on my phone, using version 14 of 3CX, it disconnects the PBX 3cx after about 90 seconds. when I use the app to the mobile version 12, this does not happen,

      July 24, 2015 at 9:41 pm
    • Charalambos Eleftheriou

      Hi Renato, Thanks for your comment. This is by design the app will go to the background and disconnect to save on battery consumption. This is where Google Push comes in. When a call is received a notification is sent that will wake your 3CXPhone and you will be able to take the call. Set up Google Push first before you provision your phone. If you set it up after then simply re-send the welcome email and re-provision 3CXPhone for Android again. To set up Google Push Servers in 3CXPhone System, see this guide: http://www.3cx.com/docs/.

      July 25, 2015 at 7:06 am
    • ok, I set here and it worked.
      thank you

      July 27, 2015 at 5:20 pm
  7. Great job! This looks very exciting and promising…. however I saw that some of the PSTN Gateway templates (Grandstream) are not available in this version, I would like to check if this will be included in the full release as we have a lot of installations that are using Grandstream as their gateway.

    August 5, 2015 at 11:10 am
  8. Please change in item:
    See Section 8 ‘Deploying 3CX Phone System as a Virtual PBX Server’

    it should be section 7, kinda confusing ;)

    September 3, 2015 at 6:06 pm