Minor fixes ahead of final release. Building on the successful releases of ALPHA, BETA and RC, we’re now in the final stages before Update 9 final goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 Grok (xAI) summarization - fixed an issue where summaries were always generated in English, regardless of the transcription language, even for [...]
Celebrating the most valuable forum members. Today, the forum supports more than 160,000 international members alongside 70,000 national members. During Q1, 3CX Forum continued to be a go-to place for the community to share knowledge and discuss the latest 3CX updates. Read on to see which community members' posts during Q1 were the most helpful and precise! The Winners - Q1 20 [...]
3CX remains best in class among 100,000 products! 3CX has once again earned recognition as a Category Leader by SourceForge, this time for Spring 2026 - adding another achievement to an already successful year. The award reflects 3CX’s strong performance, customer satisfaction and reputation for quality, placing it in the top 5% of more than 100,000 products featured on SourceF [...]
New xAI Grok 4.3 model for AI transcription. Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9. What’s New Added new xAI Grok 4.3 model for AI transcription Implemented chunking for xAI to support transcription of larger recordings Improved route-by-name so AI agents can identify and transfer to the correct employee more [...]
Better tools to manage VoIP Provider template changes to your trunks. We're building up your VoIP Provider toolbox with Version 20 Update 9, giving you better management for your custom templates. The new VoIP Provider Template Builder is a powerful, built-in toolset designed to let you create, customize, and manage SIP trunk templates directly from the 3CX Admin Panel. The new [...]
Cleaner interface, improved navigation and faster everyday workflows. With V20 Update 9, we’ve introduced the most significant redesign of the 3CX Web Client to date. Nearly every part of the interface has been updated to improve usability, reduce clutter and make daily tasks quicker and more intuitive. From handling calls to managing chats and contacts, the new Web Client is b [...]
More control over wait times, routing and caller experience. V20 Update 9 introduces a major set of improvements to queue behaviour, designed specifically for enterprise call centers. These updates give Admins greater control over how calls are handled, how long callers wait and how queues respond under pressure. From smarter escalation to more flexible callback options, the fo [...]
New transcription engine, leaner AI agents and more admin control. Following on from the successful ALPHA release, V20 Update 9 BETA introduces a major new addition to 3CX AI capabilities - Grok (xAI). This integration brings a fast, simple and cost-effective option for transcription, summaries and sentiment analysis. Alongside this, we’ve made further improvements to AI agents [...]
3CX to support Grok for transcription in update 9. AI is evolving fast and so is 3CX. We’re making a number of updates to our editions to better reflect how AI features are delivered and priced today. This includes changes to ENT+, support for providers like Grok, simpler edition naming and updated pricing and discounts. Read on for the details. 3CX to Support Grok in Update 9 [...]
Up to 30% off upgrades, renewals & new licenses. Lock in your price on multi-year renewals. Running throughout Q2 2026, 3CX is introducing a comprehensive set of promotions designed to help customers and partners align with the Fair Usage Policy while securing long-term cost savings. Whether you’re upgrading an existing system, purchasing a new license, or operating in the [...]
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