Contact center managers and owners have had to adapt over the past 2-3 years to hybrid working environments, while still maintaining a high level of customer service. The world has changed, and so have the ways that clients want to engage with a business. New technology must be adopted, and agents need that extra helping hand to meet customer expectations. Let’s examine how usi [...]
Do you ever find yourself typing the same thing over and over again? If you do, you are not alone. No matter what type of organization or business you are associated with, there will generally be the usual common questions that you will ask each and every client. One of the best examples of this is customer service agents working in a busy contact center or support team. Messag [...]
As of April this year, WhatsApp had over 2.4 BILLION unique active users worldwide with over 100 billion messages sent daily! Setting up a WhatsApp account for your organization is certainly a no-brainer if you want to achieve greater customer engagement. When Meta released the WhatsApp Business API on May 19th, our 3CX developer wizards got to work immediately. It was clear th [...]
We are happy to share the names of our five top forum contributors for our quarterly giveaway. With over 1,000 posts between them just in the last quarter, our winners have been invaluable to the 3CX Community offering continuous advice, guidance and expertise. Here are our stellar Q3 forum contributors: bitn2 fxbastler Saqqara SweetAction aws2p Congratulations! A member of the [...]
3CX supports over 100 different SIP trunk providers globally. Applying and testing to become a 3CX supported VoIP provider is the best way to get your services out in front of 3CX customers and partners. To help you with this, we’ve prepared a technical document with the requirements for becoming a 3CX supported SIP trunk provider. Technical requirements for VoIP providers Gett [...]
We are two weeks away from the UC Expo 2022, and of course, 3CX will be exhibiting. So come visit us at booth P64 on October 12th and 13th at the Excel in London. UC Expo is the biggest Unified Communications and Collaboration exhibition in Europe, attracting thousands of industry leaders. An opportunity not to be missed! You will discover the latest technologies in terms of UC [...]
G2 Crowd recognized 3CX with 25 badges! These included ‘Leader’ titles across UCaaS Platforms, Call Center Infrastructure, Video Conferencing, VoIP and Contact Center categories. Once again, 3CX was also honored with the ‘Users Love Us’ badge commending excellent customer satisfaction ratings over the years. G2 is one of the most distinguished providers of independent user reviews for software products [...]
This year’s MKB Proof Awards honored 3CX for its cloud-native initiative - 3CX StartUP. Designed to tackle the hurdles of post-pandemic communication shifts, StartUP was characterized as an ‘indispensable cloud-native solution with many possibilities’. 3CX StartUP is a miniature IP PBX simplified for the needs of SMEs and startups that takes just 2 minutes to install. No need t [...]
It is no secret that 3CX has been working very hard on developing and creating the coolest and most feature-rich, real-time live chat software out there. That journey has now brought even more features with the recent release of Version 18, Update 5. So let’s dive into those chat customization features in more detail. It couldn't be easier to set up Users signing up for StartUP [...]
With the full release of Update 5, 3CX has taken yet another massive leap forwards in becoming the best multi-channel team communication system on the market. WhatsApp Business integration makes it super easy for customers to get in touch via yet another means of communication. Let's take a look at the integration in more detail and see what features and benefits it will bring [...]
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