WhatsApp now supports SIP calling via the WhatsApp Cloud API, enabling voice calls using SIP over TLS/SRTP.This enables native integration between WhatsApp and 3CX, extending the existing messaging-only integration to also support WhatsApp voice calls, which can be routed to 3CX extensions, queues, ...
WhatsApp integration enables your agents to reply to WhatsApp messages directly from 3CX. WhatsApp messages are delivered into the same chat panel as live chat, SMS, and Facebook messages enabling you to reply to multiple channels easily and with the same team.You must have a WhatsApp Business Platf...
The 3CX chat feature doesn’t only allow you to chat with your colleagues. It also enables customer service agents to easily respond to queries sent via live chat, WhatsApp, Facebook and SMS/MMS. All from the same user-friendly interface. Incoming chat messages will be routed to specific queues or ex...
Guided installation of your WhatsApp SIP Trunk. 3CX V20 Update 8 now brings WhatsApp Inbound calls to your PBX, expanding on the messaging integration...
When you think of the ways your customers and visitors can get in touch, are you just providing a phone number and email address? If so, you could be ...
All-in-one business communication and spotless brand image are now attainable even by the smallest companies. In the past, entrepreneurs and SMB owner...
As of April this year, WhatsApp had over 2.4 BILLION unique active users worldwide with over 100 billion messages sent daily! Setting up a WhatsApp ac...
With the full release of Update 5, 3CX has taken yet another massive leap forwards in becoming the best multi-channel team communication system on the...
Founded in 2005, when VoIP was an emerging technology, 3CX has gone on to establish itself as a global leader in business communications.