3CX Phone System v14 BETA Release

The BETA release of 3CX Phone System v14 includes the new iOS and Android clients3CX Phone System v14 is literally just a breath away! Following the Technical Preview of v14 in June, we have fine tuned the first release and are preparing for the final launch soon. The BETA release includes the completely re-written iOS client and the new Android client. The new clients take mobility to the next level with the integrated SIP tunnels and the advanced use of PUSH technology. The phones are “woken-up” when an incoming call occurs allowing users to answer their calls easily while at the same time saving on battery consumption.

Here is the complete change log:

  • Added 5 instances to Virtual PBX – total 25 instances
  • FQDN dialog changes
  • Ports can be modified for abyss webserver
  • FQDN check in management console
  • PUSH check in management console
  • If Exchange is detected, Abyss webserver is enforced and ports are changed
  • iOS PUSH is enabled by default
  • All Extensions have PUSH enabled by default for iOS
  • After v12 backup is restored a 3CX Welcome email is sent to all users
  • Bug fix in backup and restore affecting call history data
  • Backup and restore via scheduler interfaces updated
  • 3CX WebMeeting now gives ability to select a favorite MCU for the portal
  • Added Asia 3CX WebMeeting cluster for users located in Asia Pacific
  • Bug in ports fixed on Windows firewall
  • Queue agents calls fix in reports
  • Polling and unanswered calls in queue reports fix
  • Email is sent after restore is complete
  • All NFR keys now work on V14
  • Fix in G729 Counting of calls

Download Links and Documentation for v14 BETA
Download 3CX Phone System v14 BETA: http://downloads.3cx.com/downloads/3CXPhoneSystem14.exe
Download 3CXPhone for iOS Client
Download 3CXPhone for Android Client
Download 3CXPhone for Windows Client
Download 3CXPhone for Mac Client
Download 3CX Session Border Controller for Windows
Read the v14 Admin Manual

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  1. Mark

    Can you comment on the functionality of the Plugin/CRM integration in version 14?

    July 17, 2015 at 7:19 pm
  2. Alex

    Hello guys,

    Nice work on v14, finally seems that we will have a competitive product to sell against skype for business.
    Please include an option on the server to set the default state of “Automatically open chat window on incoming chat” on all clients, we urrently have 30-40 extensions and none of the users currently like the current default state in 12.5 – which is to minimize all chat windows.

    If you check the default setting on all major solutions (skype, whatsupp, yahoo messenger) by default normal users can see messages, advance users can turn pop-up messages off.

    July 19, 2015 at 11:19 am
    • Charalambos Eleftheriou

      Hi Alex, thank you for taking the time to comment. The option to open the chat window automatically is actually a feature in 3CXPhone for windows v14. You can switch this on by clicking on the chat button and then click the settings button (spanner and screwdriver icon). Under the Chat Window section tick the “Automatically open chat window on incoming chat”.

      July 19, 2015 at 6:19 pm
    • Georgewillow

      I think he means it would be nice to have that option as the default or be able to select it centrally. 90% of my 200 users will not figure this out. Even if we educate them they will forget how to do this.

      July 23, 2015 at 10:47 pm
  3. Craig

    Does the iOS version show the DID or ring group name for notifications? I noticed the Name only shows up in the call history for v12.

    July 20, 2015 at 5:08 am
    • Charalambos Eleftheriou

      @Craig, thanks for your question. Unfortunately no, the reason is that the length of a message is limited. I hope this answers your question, thanks.

      July 21, 2015 at 4:15 pm
    • craig

      Plenty of room on my device to show it… you could change “Incoming Call from: ” to something shorter. “Call from: ” would allow 10 characters…
      Just saying…

      July 21, 2015 at 6:28 pm
    • Charalambos Eleftheriou

      @Craig, in v14 you will see more information about incoming calls in the notifications. Thanks

      July 21, 2015 at 9:16 pm
  4. may

    I have installed PBX version 14 on our server.

    On the same server we are also running Ubiquiti Unifi controller.

    As soon as I installed PBX version 14, I cannot access unifi controller. This compatibility issue do not happened when we using PBX version 12.

    Error is “Port 8080 is used by other programs”. (please check attached screen shot)

    When I uninstall the PBX version 14, then unifi controller able to work again.

    Is it a bug? Can it be fixed?

    July 21, 2015 at 11:17 am
    • @may – yes on the final version this will be fixed. Basically for troubleshooting purposes we left the webserver web management console enabled and this runs on 8080. In the next version this will be disabled.

      July 21, 2015 at 11:25 am
    • may

      So PBX version 12 and 3CX iOS Phone System v14 are compatible??
      I install 3cx phone system v14 on iphone.3cx phone system v14 cannot compatible with PBX version 12.How can I use the iPhone to connect with PBX?

      July 21, 2015 at 11:43 am
    • Charalambos Eleftheriou

      @May, thanks for you question.3CXPhone for iOS v14 you requires 3CX Phone System v14. To connect to v12.5 you can download 3CXPhone for iOS v12.5 from the app store.

      July 21, 2015 at 9:26 pm
  5. Zahed

    Adding 3CX reports and backup & restore tool to management console was a brilliant idea.
    But what happened to access permissions under extension->options->access ?
    Only access permissions to management console are available.
    What happened to Web reports, Wallboard and hotel module access rules?

    July 21, 2015 at 4:34 pm
    • Charalambos Eleftheriou

      @Zahed, thanks for your comment. At the moment there is no Wallboard feature, there is a replacement coming soon. Reports are now by email only. Hotel Module is not currently available for v14. I hope this answers your question. Thanks.

      July 21, 2015 at 4:48 pm
  6. Zahed

    Can you add a “preview” button to e-mail templates tab?
    Reading the email in HTML code isn’t very helpful while customizing it. And the console is already web based…

    July 21, 2015 at 5:31 pm
    • Charalambos Eleftheriou

      @Zahad, thanks for your comment. This is definitely one for our ideas section:www.3cx.com/ideas. Thanks

      July 21, 2015 at 9:20 pm
  7. Tucker Sukraw

    What is going to be the best way to go about loading in your own templates?
    It doesn’t appear to be as easy as it used to be.
    When you add a template to C:\ProgramData\3CX\Instance1\Data\Http\Templates\phones

    That template does not show up as a option for the extension?

    You have to go into Provisioning Templates, Modify a different template. After you modify any other template then the custom template shows up but not until after you modify a different template?

    July 21, 2015 at 5:40 pm
    • Charalambos Eleftheriou

      @Tucker, Thanks for your question. When you add a template restart the webserver, then re-log in to your management console and when you provision a phone for an extension you will be able to use the your new template.

      July 22, 2015 at 10:19 am
  8. Alexandre

    is there a estimated date for final release ?

    We need to deploy new 3CX Pro before the 12 August. So We want to deploy directly the v14…

    July 24, 2015 at 12:52 pm
    • Charalambos Eleftheriou

      @Alexandre, thanks for your question. Release of v14 will be very soon, i cant confirm an exact data unfortunately. Thanks.

      July 24, 2015 at 4:14 pm
  9. Henk


    We want to use a Yealink T27P but I can not find a template of this model. Will this be in the final version? (Also in version 12.5, there is no template of this model).

    July 24, 2015 at 2:56 pm
    • Charalambos Eleftheriou

      @Henk, thanks for your question. This model will to be fully supported in the final release of v14.

      July 24, 2015 at 4:22 pm
  10. Hi,
    I was testing it on a SBS2011 , so with Exchqnge installed.
    But it still allows me only to install it with ports 80/443 and not 5000/5001
    AND it does not allow me to choose between ABYSS and IIS, it only gave the option of IIS


    July 24, 2015 at 10:07 pm
    • Charalambos Eleftheriou

      Hi Nick, Thank you for the comment. Please be aware that SBS 2011 is not an OS that v14 has been tested on, therefore we would not be able to offer support for any issues. Did you install in single instance mode or a multiple instance mode? Multiple instance mode will only install using IIS.

      July 25, 2015 at 6:56 am
  11. Daniel

    Will supported 3cx provisioning template for the yealink CP860 conference phone be included in v14?

    July 26, 2015 at 2:33 am
    • Charalambos Eleftheriou

      @Daniel, thanks for your question. There will be no template for the yealink CP860 conference phone for the moment.

      July 27, 2015 at 3:18 pm
    • Steve

      When will an offical CP860 be released, it seems a bit strange that one of yealinks newest phones aren’t supported out of the box

      August 26, 2015 at 7:48 pm
  12. Armin Craemer

    we have installed V14beta and its working fine – since we reboot our server.
    After a reboot the Management Console isnt available in the IIS and all settings in 3CX are gone – language is english and before it was german. The only way to get the function back is to deinstall 3CX and install it new. After a new install and restore our backup ist working fine – since we do a reboot and so on. Our server is a Windows 2012 Standard server only for 3CX.
    Thx Armin

    July 26, 2015 at 5:12 pm
    • Charalambos Eleftheriou

      @Armin, Thanks for your question. Do you have anything else running on this server, or is it dedicated for 3CX Phone System? Do any other setting disappear in IIS or just 3CX?. We have not experienced any issues with what you are experiencing. Do you have access to our support portal. If so could you open a support call so that we can investigate it further with you. Thank you.

      July 27, 2015 at 10:09 am
    • Ryan

      I had the exact same issue as Armin Craemer on server 2008 R2. I than built a fresh VM (Server 2012) and had the same issue after a reboot. Rolled back to V12.5.

      July 27, 2015 at 11:15 am
    • Charalambos Eleftheriou

      @Ryan, thank you for the comment.Do you have access to our support portal. If so, could you open a support call so that we can investigate it further with you. Thanks.

      July 27, 2015 at 2:29 pm
  13. Frank Drews


    are the provisioning templates for Yealink phones are going to change? Can I downlaod those templates somewhere without needing to install V14? Have the provisioning templates changed from V12 to V12.5? We made quite some customisations and I need to take a look in advance. Our Yealink phones are currently on Firmware (T46G)

    We are still on V12 and want to migrate to V14 and skip V12.5. Will this cause any issues, or is this a fine upgrading strategy?

    August 12, 2015 at 4:57 pm
    • Charalambos Eleftheriou

      @Frank, thanks for the question. You can upgrade from v12 sp6 to v14.

      August 13, 2015 at 9:19 am
  14. Craig

    Its a recommendation for future… perhaps by not notifying devices with certain strings.
    An admin can remove me from a Ring Group… but end users can not do this.

    July 16, 2015 at 11:13 pm
  15. Charalambos Eleftheriou

    @Alex, thanks for the question. We are actually working on this at the moment.

    July 17, 2015 at 7:05 am
  16. Michael

    Hi Nicky,

    We run an inbound call centre on 3CX, and a wallboard is vital to our service delivery.

    Can you advise a timeline for the ‘new’ wallboard approach you mention, and what should we do in the interim?


    August 3, 2015 at 5:21 am
  17. Deon

    Agree, this is not just a nice to have as we monitor all inbound queues and answer rate via the wall boards for performance and stats for each shift. We can not roll out ver 14 if this feature have been dropped, or replaced with something better.

    September 7, 2015 at 12:32 pm
  18. Wallboard a very IMPORTANT feature on 3CX PRO. Why change what is work???? Crazy!!!

    September 9, 2015 at 8:32 pm
  19. Charalambos Eleftheriou

    @Michael, Thanks for your question. We don’t have an exact date yet for the final release. There will also be no wallboard feature when v14 is first released, so we suggest that you remain on your current system version, if you require wallboard, until we release an update for this.

    August 4, 2015 at 9:39 am
  20. Charalambos Eleftheriou

    @Deon, thanks for the comment. A replacement for the wallboard is being developed. We don’t have a date yet for release but rest assured we are doing everything we can to get this ready.

    September 8, 2015 at 7:59 am
  21. Charalambos Eleftheriou

    @Marco, thanks for the comment. A replacement for the Wallboard is being developed, so fear not this will be available soon.

    September 10, 2015 at 11:12 am