Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses. We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise h [...]
Smarter call handling, Agentic AI & compliance-ready transcription. Update 8 marks a major step forward in how 3CX applies AI to real-world call handling — with a strong focus on control, compliance and predictable costs. This release significantly expands AI-powered routing, screening and assistant roles across the platform, while introducing on-premise and private cloud t [...]
Hands-free automated installation for Windows Desktops. Attention System Administrators! Deploying the 3CX Softphone via Microsoft Intune allows IT admins to install the application on many devices simultaneously without manual intervention. We've prepared a document to guide you through the steps. From Manual to Automated Installation Deploying the 3CX Softphone via Microsoft [...]
Better tools for interop testing your VoIP provider accounts. Version 20 Update 8 introduces yet another great new feature with the VoIP Provider Checker for in-depth SIP trunk analysis. 3CX provides a comprehensive list of Supported SIP Trunk Providers. However, if you need to implement a different provider account, the VoIP Provider Checker built into 3CX is an excellent tool [...]
A practical walkthrough of AI-powered communications with 3CX. Popular IT educator and YouTuber NetworkChuck is back with a new video - this time exploring how 3CX can be used as the foundation for modern, AI-driven communications. In the video, NetworkChuck demonstrates how quickly 3CX can be set up as a cloud phone system and highlights built-in AI features such as the AI Rec [...]
Modest increases for smaller licenses & hosting, reductions on larger licenses. Over the last year, we’ve been open about the direction of our pricing and strategy and our approach on fair use of extensions. As part of this ongoing alignment, updated pricing is now in effect. Here’s what’s changing - and why. Why Adjustments are Needed As previously shared, a small group — [...]
One last stop before Update 8 Final. We’re releasing RC3 to address the last minor fixes and improvements before Update 8 Final. Fixes & Improvements Gateway Service Loop Detection: Fixed an issue where the Gateway Service could enter a loop during disconnection/reconnection scenarios, causing high CPU usage. Hot Desking Phonebook: Resolved an issue where Hot Desking failed [...]
Talk to your call center data - no SQL, no dashboards, just questions. While Large Language Models excel at reasoning and summarization, they deliver real business value only when connected to structured, governed enterprise data. In this post, we demonstrate how a Google Agent built with the Agent Development Kit (ADK) and Gemini can query 3CX Call Detail Records (CDRs) stored [...]
A closer look at what’s new in U8. The 3CX team has been working hard on Version 20 Update 8 throughout 2025. Now with the final release just around the corner, we’re sharing an early look at what’s coming. The V20 Update 8 preview webinar - with a strong focus on AI - is now available on YouTube, covering key new features and improvements. Live Update 8 webinars will be schedu [...]
Final fixes. Next stop - Update 8 Final! Building on the successful releases of ALPHA, BETA, BETA2 and RC1 we’re now in the final stages before Update 8 final goes live. Read on for an update on minor fixes and improvements. Fixes & Improvements RC2 includes a broad set of fixes and optimisations across messaging, call handling, transcription, CRM integration and data proce [...]
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