Improving routing and introducing shared voicemail. Update 8 is all about AI! With the recent ALPHA release we formally launched our AI chapter complementing our existing AI capabilities, including the AI Receptionist. The BETA now builds on that foundation with AI Call Screening across all apps, new Boss-Secretary call handling and further AI Receptionist improvements. Along w [...]
Core phone system, modern in architecture - reliable, secure and manageable. Old School Telephony might not be in fashion, but it’s not going away anytime soon! Many organizations around the world rely on a good basic telephone system that will make that call when it matters. An emergency call to a front office desk at a hotel, a call for help in a hospital, an injured worker o [...]
Android auto support and AI call screening. Following the successful Beta release we’re now rolling out Beta 2 of the 3CX Android app V5.4. This update brings full Android Auto support for calls, AI call screening on devices running Version 20 Update 8 Beta, as well as shared voicemail for queues and ring groups. Read on to learn more! Android Auto Support With Beta 2, users ca [...]
AI call screening and shared voicemail. Following the successful release of the previous Beta we’re now rolling out Beta 2 of the 3CX iOS App V5.4. This update introduces AI call screening and adds shared voicemail visibility for queue and ring group agents. Read on for details! AI Call Screening With Version 20 Update 8 we introduced the AI Receptionist. iOS Beta 2 now brings [...]
Adding AI call screening and shared voicemail. Following the successful Beta release we’re now rolling out Beta 2 of the 3CX Windows Softphone V5.4. This update introduces AI call screening and adds shared voicemail visibility for queue and ring group agents. Read below for more information on each! AI Call Screening With Version 20 Update 8 we introduced the AI Receptionist. B [...]
To be applied as soon as possible. We’ve released a Hotfix Build 20.0.7.1080 for Update 7 that addresses key stability and maintenance issues affecting outbound rules, voicemail notifications, backups and TimescaleDB metrics. We strongly recommend all users running Update 7 (or earlier) to apply this hotfix as soon as possible. What’s Fixed In This Build Outbound Rule – second [...]
And an improved 1:8 call ratio for larger licenses. Many customers and partners are asking how we might enforce the maximum extension limits described here. This blog sets out some of the current thinking on the direction we’re taking and what we’re planning to do over the coming months. As a reminder: We’ve always published reasonable extension ranges for each SIM call license [...]
New AI features to be part of Enterprise Edition - Pricing readjustment 15%. Last week’s update - 3CX AI The Next Chapter - is a game changer and marks the beginning of where we’re headed next. We’re readying many new features leveraging AI. In the past year alone, we’ve delivered transcription and analytics as well as more recently 3CX AI Receptionist. All have been delivered [...]
New conferencing modes & Department Phonebook. The latest 3CX Softphone for Windows Beta is here! Version 5.4 introduces new conferencing options, Department Phonebook for department-level contact sharing and a range of updates to improve the app’s speed and reliability. Read on for more. Consultative & Direct Conferencing With the new Consultative and Direct Add modes, [...]
Apple Watch integration, new conferencing options & Department Phonebook. The latest 3CX iOS App Beta update is here. Version 5.4 brings new conferencing options, Apple Watch notifications and Department Phonebook for department-level contact sharing. Read on for more. Consultative & Direct Conferencing With 3CX iOS App v5.4, you can now choose between Direct Add and Co [...]
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