One last stop before Update 8 Final. We’re releasing RC3 to address the last minor fixes and improvements before Update 8 Final. Fixes & Improvements Gateway Service Loop Detection: Fixed an issue where the Gateway Service could enter a loop during disconnection/reconnection scenarios, causing high CPU usage. Hot Desking Phonebook: Resolved an issue where Hot Desking failed [...]
Talk to your call center data - no SQL, no dashboards, just questions. While Large Language Models excel at reasoning and summarization, they deliver real business value only when connected to structured, governed enterprise data. In this post, we demonstrate how a Google Agent built with the Agent Development Kit (ADK) and Gemini can query 3CX Call Detail Records (CDRs) stored [...]
A closer look at what’s new in U8. The 3CX team has been working hard on Version 20 Update 8 throughout 2025. Now with the final release just around the corner, we’re sharing an early look at what’s coming. The V20 Update 8 preview webinar - with a strong focus on AI - is now available on YouTube, covering key new features and improvements. Live Update 8 webinars will be schedu [...]
Final fixes. Next stop - Update 8 Final! Building on the successful releases of ALPHA, BETA, BETA2 and RC1 we’re now in the final stages before Update 8 final goes live. Read on for an update on minor fixes and improvements. Fixes & Improvements RC2 includes a broad set of fixes and optimisations across messaging, call handling, transcription, CRM integration and data proce [...]
Celebrating our most helpful forum members. As we move into 2026, we’re taking a final look back at Q4 activity on the 3CX Forum. Now exceeding 160,000 international and 70,000 national members, the forum continues to be a key resource for sharing expertise, resolving technical questions and keeping up with 3CX releases. As the 3CX Forum continues to evolve ahead of 2026, we’re [...]
Forum reorganisation for the future. The 3CX Forum remains the best and most effective place to communicate with the 3CX Team. 3CX Forum Primary Communication Channel As the product evolves, so does the forum. We’ve made several changes to make it easier to navigate. Trial-related discussions are now housed within the Phone System section, while SMB / 4SC Free users now have th [...]
Effective late January 2026. We’ve got some price changes coming into effect late January 2026. We want to give you a heads up! All orders placed prior to the effective date will be processed under current pricing. Updated prices will be published towards the end of the month, and any new quotations issued from that point onward should reflect the revised pricing. Ongoing Revie [...]
What you need to know about migrating from hosted to self-hosted. If you choose not to renew your existing 4SC PRO license, you will soon have the option to downgrade to the Free 4SC Basic edition. Before making your decision it’s important to note that the Basic Edition does not include 3CX managed hosting or IP Phones support. Read on to learn more about migrating from a host [...]
A simple step-by-step guide for phone template customization. An API is a great way to automate things - but if you want a simple customization route, then custom phone templates are a tried-and-tested vehicle. You can create a custom template which will not be overwritten and can be self-maintained. It requires some know-how of the provisioning parameters of the IP Phones yo [...]
Stability improvements for production release. Following the feature additions introduced in earlier betas, Windows Softphone V5.4 final release focuses on stability fixes and refinements as the app is now available for production use. Read below for more information. Recap of Features Introduced in Windows Softphone V5.4 Across the first three beta releases, Windows Softphone [...]
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