Phone System / PBX

Help Guides

Version 20 Update 10 centralizes IP phone firmware management in the 3CX Admin Console. From the Phones page, you can review the firmware reported by each phone, assign the firmware it should use and run common device actions.The Firmware library stores both 3CX firmware and vendor firmware uploaded...

3CX ships with built-in templates for the supported phone vendors. If your brand or model is not on that list, you can add support by creating a Custom Template. This guide walks through the process using a working sample template you can adapt.A template is an XML file that tells 3CX how to generat...

3CX Programmable Extensions let developers create AI agents that handle live calls through the 3CX Phone System.3CX Agentic Call Control is a set of ready-made code examples for building those AI agents. Each example connects a Programmable Extension to a realtime AI provider such as OpenAI, xAI, Ge...

Latest Blogs

Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter. Standard 3CX reports cover the metrics most teams need day-to-...

Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware. V20 Update 10 Alpha 2 builds on...

Making the right call between separate, multiple companies on one 3CX - versus a dedicated PBX instance. 3CX Multi Company mode allows you to host mul...

Select an assigned DID before each external call, with no extra outbound rules to maintain. Calling from the right business number matters when users ...

Build 3CX Programmable Extensions that connect AI agents to live calls. 3CX Programmable Extensions let developers create AI agents that handle live c...

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