Phone System / PBX

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Help Guides

This guide explains how to install 3CX AI Server for a 3CX PBX Version 20 Update 10 onwards on a supported Apple Silicon Mac such as a Mac Mini. The 3CX AI Server will transcribe PBX calls and perform call analysis.You need access to the 3CX Admin Console and shell or terminal access on the machine ...

This document explains how to set up the integration between your AI (in this example, we will look at using a chat agent) and your PBX.This allows your chat agent to query about most information on the PBX (for example: asking for a list of extensions or active calls). This functionality can be a g...

Here follows an explanation of the AI functions supported by the 3CX MCP Server and related permission levels. This will allow you to manage AI client permissions, MCP connections, and the specific PBX features accessible to the AI.These settings define how the AI client accesses individual tools, s...

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